FAQs - ECO-Lipak | Find Answers to Your Questions

Please provide the following information:

- Your purchase product

- Order number

- A detailed description of the problem

- A photograph of the product (if possible)

You may also synchronize this information via email to service@ecolipak.com.

Please provide the following information:

- Brand name

- Company name

- Industry and basic business details

- Detailed brand introduction

- Region where the brand is located

- Reference logo styles and intention description

- Desired completion time

- Products on which you would like the logo to be placed

You may send the information directly to webpage message box, or send an email to service@ecolipak.com.

You will be automatically prompted to log into your account whenever you need to access account details, order information, or proceed to checkout. Should you encounter difficulties logging in, please consider the following steps:

Incorrect User Name: Ensure that you are using the correct User Name and password combination for the specific account you wish to access, especially if you have multiple accounts.

Incorrect Password: If you are certain that you are using the correct User Name, attempt to reset your password.

If these steps do not resolve the problem, please contact our support team for further assistance. You can contact Customer Service at +86 18-021300817 or use the "Contact Us" form on our website.

If you forget your password and need to reset it to access your account, please click on the "Forgot your Password" link on the login page and provide your email address. 

You will then receive an email with a link to reset your password. 

Follow the instructions in the email to create a new password. Once you have set a new password, you can log into your account. Upon logging in, you will be prompted to change your password to one that meets the specified guidelines.

The most current summary of all your orders is always available in My Account. If you need assistance with a delayed order, please click on the tracking information for the specific order.

We currently accept Visa, MasterCard, American Express, and Open Accounts for Contract Customers.

For detailed information, please refer to the "Shipping Info" label at the bottom of the page.

For detailed information, please refer to the "Shipping Info" label at the bottom of the page.

Orders over $99 qualify for free ground shipping within the Continental United States.

We offer expedited 1-2 day shipping on over 50,000 items. Orders placed by 3 PM Eastern Time will be delivered within 1-2 business days. Qualifying products are marked on our website as "Delivery in 1-2 Business Days." For other items, delivery typically takes 3-5 business days, unless otherwise specified.

If any item you have purchased does not fully satisfy you or if you change your mind, you may return the item for a refund of the product price, minus a 15% re-inventory fee, within 30 days of shipment. 

Please note that not all items are eligible for return under our policy. Be sure to review the list of items that cannot be returned due to manufacturer policies.

To track the shipping of your order, log in to your account and navigate to the "Order History" tab under the "My Account" section. If you know the order number, you can click on it to view the shipping details and delivery status in the "Shipping Summary" section at the bottom of the page.

If you need assistance with your order, please contact Customer Service at +86 18-021300817 or use the "Contact Us" form on our website.