Delivery Policy

Delivery Policy

Simple, transparent shipping for restaurants, food-service businesses, event organizers, and individual customers.

No membership required. No hidden fees.

1. Shipping Rates

Standard shipping rates are calculated according to the order subtotal, package weight, and delivery destination:

  • Orders of $69.00 or less: The applicable shipping charge will be calculated and displayed at checkout.

  • Orders over $69.00: Free standard shipping

No membership or subscription is required. The final shipping charge will be displayed at checkout before payment.

2. Delivery Coverage

We currently ship only to eligible street addresses within the contiguous 48 United States and Washington, D.C.

We do not ship to:

  • Alaska;

  • Hawaii;

  • Puerto Rico;

  • Guam;

  • American Samoa;

  • The U.S. Virgin Islands;

  • The Northern Mariana Islands;

  • APO/FPO addresses; or

  • P.O. boxes.

Some remote addresses may also be unavailable due to carrier restrictions.

If an address is not eligible for delivery, shipping options will not appear at checkout.

3. Estimated Delivery Time

Orders are typically delivered within 3–10 business days after the order is placed. This estimated delivery time includes both order processing and shipping transit time.

Certain eligible products may qualify for faster delivery when an expedited delivery estimate is specifically displayed on the product page or at checkout.

Business days are Monday through Friday, excluding U.S. federal holidays. Saturdays, Sundays, and U.S. federal holidays are not counted toward the estimated delivery time.

Delivery may occasionally be delayed by severe weather, carrier disruptions, address problems, high order volumes, inventory availability, or other circumstances outside our reasonable control.

4. Order Cancellation

Because we begin processing orders quickly, cancellation requests must be submitted within 12 hours after the order is placed.

After the two-hour cancellation window has passed, the order may enter warehouse processing and can no longer be canceled. Orders that have already shipped cannot be canceled.

To request a cancellation, please email service@ecolipak.com and include your order number. The cancellation request must be received within the two-hour period.

This cancellation policy does not limit any cancellation or refund rights required by applicable law, including rights that may apply when an order cannot be shipped within the promised time.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing the available tracking information.

Please allow 24–48 hours for the carrier to update the tracking status.

If the tracking information does not update or you believe there is a delivery problem, please contact us at service@ecolipak.com with your order number.

6. Out-of-Stock Products

If a product becomes unavailable after an order is placed, we will notify the customer and refund the amount paid for the unavailable product.

If the entire order is canceled because the products are unavailable, any shipping charge paid for that order will also be refunded.

7. Large Orders and LTL Freight

Large orders may be shipped by Less-Than-Truckload freight, commonly referred to as LTL freight.

Customers receiving an LTL freight delivery should inspect the shipment and verify the number of cartons or pallets before accepting delivery.

Any visible shortage or damage should be noted on the Bill of Lading at the time of delivery whenever reasonably possible.

Missing, incorrect, or damaged products must be reported to us within 3 calendar days after delivery. Please include:

  • The order number;

  • A copy or photograph of the Bill of Lading;

  • Clear photographs of the delivered shipment;

  • Photographs of any damaged packaging or products; and

  • Details of any missing or incorrect quantities.

We will review the information provided and determine the appropriate resolution.

8. Shipping Damage and Order Problems

Incorrect, damaged, defective, or missing products must be reported within 3 calendar days after delivery.

Please email service@ecolipak.com with your order number and clear photographs of:

  • The affected products;

  • The inner and outer packaging; and

  • The shipping label.

After reviewing the information provided, we will determine whether a replacement, refund, or another resolution is appropriate.

For complete return and refund information, please refer to our Refunds & Returns Policy.

Frequently Asked Questions